Let’s face it, we all run into trouble when we’re going around on the Internet. Whether it’s on the Internet itself, or anything related to technology, there tends to be a learning curve, and something’s always bound to go wrong. Sometimes it’s us, sometimes it’s the website, and sometimes it’s none of the above, having something to do with the network connection. No matter what goes wrong, when it involves money, we tend to care even more, and feel horrible about it when it happens. This website makes you feel a lot better, however, with best in class support, matched only by Amazon, and bigger companies like that!
What Can Support Help With?
Before we go into the different support options, will give you some examples of where you might need to contact them. If you are playing some of their normal slot machine games, for example, you might have a question about how one of them works. Although the directions on the gameplay tend to be fairly self-explanatory, you might be wondering what the wilds all add up to, or how many lines there are, or how the betting mechanics work. Don’t worry, and don’t feel bad. Sometimes we wonder the same things, and we play slot machine games all year!
What the reason you might be contacting support is that, as replay one of these very stylize and impressive games, you thought that you won, only to find but the money didn’t deposit into your account. Or it might not have even registered on the screen. These glitches tend to never happen, and in our experience, are usually the result of us having misjudged something. Even if that were the case, however, you would certainly want someone to talk to in that situation, which is the option that they give you.
Get Help with Promotions
You might also be wondering what’s going on with some of their weekly promotions, or why one of the bonus codes that you got online isn’t quite working at the time. This is another one of those opportunities to let Support sort it out for you, as if there is a glitch with something like a bonus code, they would actually like to know as well. In cases like this, all you do is give them a email or a text, and they will straighten it out for you quickly.
A lot of people have different questions about online casinos in general, which they tend to go to support for help on before they are willing to put down any money on the site, and for good reason. We can all relate to that, coming to online casinos for the first time, and not being sure why or how we can trust it, and things of that nature. Although they put information like that on the website itself, contacting support will give you a fuller explanation about how all of the games are guaranteed to be fair, and how that is it mediately verifiable in ways that they would not be able to fake.
Support with Live Dealer Games
Another way that you’ll probably find yourself going to support is when you’re trying to sign up for one of the live dealer games. These are not always available, as there actually is a live dealer there, making it somewhat of a timely thing. Although they have many different live dealers, all of which are beautiful, you have to be there at the right time if you’re going to play. You’re also playing with other real players, which means that other people need to be there too. For that reason, when you go to the games sometimes, you might not be able to access them. If you’re wondering when they come back, or how any of that works, that is something that support is paid to be there for if you need help.
You might also be wondering what they have in terms of 3-D slots, and general things like that when it comes to table games. A lot of people don’t quite understand certain table games, and are a little hesitant to give them a try. We don’t blame them, as we don’t understand half of them ourselves. We understand cards, and games like Bakarat, but we are still get a little bit confused when something is more complicated than poker. Support will set you straight immediately, telling you how everything works, even though the games themselves have instructions built into them. If this sounds dumb, I would hold your judgment for now. It happens to us plenty of times when the help goes by and we don’t understand how to play a game, leaving us only to contact support because we already put down money!
Sort Out Your Rewards
If you ever have something go wrong with your deposit or withdrawal process, that’s the main thing support actually helps you with. They even have a special dedicated email if you have financial issues such as that. These are given priority support, although everything tends to get answered fairly quickly on the website. If you are a VIP on the website, having played quite a bit and racked up quite a bit of winnings, you also get your own priority support. This means that you will get your questions answered about things like finances faster on more than one level. You have both a VIP priority, and the specific priority of contacting the finance department. This makes the responses fairly quick, and the issues sort it out even quicker!
What Support Options are Available?
You can certainly contact them by phone if you would like, having options available in France, Spain, and the rest of the world. For everyone else, however, you might also want to send them an email, because we all do that every day anyway! One nice feature of this website that will help serve you well is that you can also talk to them through text chat. Considering we play all these games on our mobile devices most of the time, our phones in particular, this really is a bonus. It feels just like you’re trying to talk to one of your friends, or something like Apple support. You’ll be connected with an agent pretty much immediately, no matter the time a day it is. They have someone on 24 hours a day, and every day of the week. Every day of the year as well, although on Christmas day, we personally would give them a break!
As you can see it, there are a lot of different reasons to contact support that you probably didn’t think about, and even more ways to contact them than you were expecting. It’s not simply a blind email that you sent out, or being locked into a phone number in a country whose language you don’t speak. No matter who you are or why you’re contacting support, there is an option that has been made conveniently available to you that you are able to use. We ourselves have already used support more than once on the website, and we would consider ourselves pretty knowledgeable of how all this works. For that reason, don’t feel bad if you need help! Contact them immediately, and you’ll find out how nice of real they are around here.
